Help & FAQ

When will my order be placed?

We will endeavour to pick and pack orders on the business day following receipt of an order (excluding public holidays) i.e. if you order on Friday, Saturday and Sunday your order will be picked and packed the following Monday. If Monday is a public holiday your order will be picked and packed on Tuesday.

What if the order I receive is incorrect?

If you have received an incorrect item in your order, please first check the order confirmation that was emailed to you upon purchase and the delivery note you received with your order to confirm you ordered the correct item and then contact us via email or by phone 02 905 24941

Can I cancel my order?

If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse to cancel an order or charge a cancellation/restocking fee should we be able to request the return of the products from our delivery service.

Can I collect  my order?

There is no option to collect your orders. Distribution of our products is from a warehouse that is not set up for customer collection.

Why am I experiencing difficulties using the website?

The Malt and Rock online store is optimised for the latest browsers on both mobile and desktop devices. 

If you are having difficulty placing an order please contact us via email or by phone 02 905 24941