Delivery

Once you’ve received your order confirmation email, please allow:

• NSW & ACT: Within 4-5 business days
• NT & WA: Within 6-8 business days
• All other states: 5-6 business days

Allow 48 hours from placing your order, for the delivery details to be confirmed by email.

We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date.

In the event that multiple items are ordered, part deliveries may be made where all Products are not available. All reasonable attempts to notify you will be made using the details you provided. 

As soon as your order is dispatched from our warehouse (Sydney, NSW) you will be sent an email to confirm that it's on its way. The email will include a tracking number so you can check the progress of your order at anytime by logging onto http://auspost.com.au/track/

Who will deliver my order?

Online orders are delivered by Australia Post. 

Will I need to sign for my order?

You, or someone at the delivery address at the time of delivery will have to sign for your order. 

If you are not available to sign for your order Australia Post will leave a note with instructions for collection from a designated post office. You will have 10 business days (or time period specified by Australia Post) to collect your order from the designated post office. If you are unable to collect your order within this specified time period it will be returned to our warehouse. From here Coopers reserves the right to charge you an administration fee and additional delivery fees for redelivery of your order.

Can I change my delivery address after my order has been placed?

No, you can’t change your delivery address once your order has been placed.

Once you receive your shipping confirmation email, it may be possible for the Australia Post to change your delivery address or redirect your order. Please contact the Australia Post directly.

If your order can’t be delivered it will be returned to our warehouse. Please contact us if this occurs.

The carrier has not delivered my order due to access issues to my address. Why has this happened when your website allowed me to use that address in the checkout?

In rare cases we may not be able to deliver to certain addresses that our carriers deem to be unsafe, inaccessible or in certain remote areas; e.g. narrow dirt roads, steep driveways etc. In these instances, our carriers are often not aware of the issue until they attempt the delivery.

We acknowledge that failed deliveries are disappointing for our customers and ask that if you do live in a location which is difficult to access, please use the delivery address of a local post office or newsagency to collect your order from.